3451 Broken Bow Ln.
Denton, Texas 79401
(417) 558- 8442
www.CompUSA.com
February 27, 2008
Mr. Buck Wheat
1356 Jefferson Rd.
Clover, TX 79402
Dear Mr. Wheat:
I apologize for the mistake we have made with your computer order here at CompUSA. I received your letter message regarding the computer you purchased recently without the software promised with the product and decided to accept your request about sending you the software.
I accept your request to send you the proper software to upload to your newly purchased computer. I already mailed the software to you, and it should reach you in three business days. This problem might have occurred due to the all the new software we have ordered and gotten and have had to up load to all the computers we already have along with all the new ones we have recently received. All the old computers and all the new computer might have gotten mixed up with ones that have been uploaded with the ones that have not been uploaded.
Your computer along with the other computers that were advertised will be uploaded with the software that was promised to come with the product in the advertisement. We apologize for the inconvenience and time that this has caused you. I appreciate your feedback and will work harder to make sure that this does not happen again. I hope you will continue your business with us again.
Yours Truly,
Lindsey Burns, Manager
Encl: Software to upgrade your computer.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment