Class Activity 6

Memo
Date: February 13, 2008
To: Dr. Liu
From: Lindsey Burns
Rebecca Reed
Rosemary Novak
Subject: Strengths and weaknesses of the claim letter in Exercise 5 from our text book

This memo discusses detail of the strengths and weaknesses of the claim letter and adjustment letter in Exercise 5 in our text book.

Summary: Our discussion shows the claim letter displays an incorrect format and the tone is unprofessional.
Discussion:
The claim letter was unprofessional because it didn’t have the correct format or an appropriate level of formality of a claim letter. The writer shouldn’t have taped the fly on the letter, and he’s asking too many questions, he should just state what the problem is, the heading should be on the left side of the paper, and he addresses letter to just gentlemen should be to whom this may concern or something else because it may involve a female. The writer also should have included an introductory paragraph, and should have included a solution to the problem. We thought the return letter was professional.

Conclusion: In conclusion Seth Reeves should have revise and rewrite his claim letter.